Personalizes customer care for every client with Zendesk.
Creates 1:1 engagements with customer around the world with WhatsApp
“I use ADALENTE every day as i works for me”
Engage your consumers where they already are
The most innovative brands choose omni channel messaging.
Make it simple for your customers to communicate with your business on the channels they use every single day.
Website & App
Apple Business Chat
30% Less phone calls.
X 3 agent efficiency
33% increase in customer satisfaction.
Your communication command center
Unify all customer communication channels and respond from a single interface
Create relationships with your clients
Move conversations from phone to messaging, and provide personal customer experience at scale
Use bots to solve simple requests, and hand over the conversation to an agent at the right time
Connect your messages to any system and move data seamlessly between your platforms
The business benefits are incredible
Minimize the amount of missed interactions with a potential customer and start the relationship off on the right foot by using their preferred method of communication — text messaging.
While one employee can only handle one phone call at a time, messaging offers far greater concurrency. Layer on AI-powered chatbots to handle inquiries like scheduling appointments and answering FAQs to further increase productivity and ultimately reduce operational costs.
Increase CSAT and retention
Consumers overwhelmingly prefer messaging to phone calls when starting a conversation with a business, and it shows- Brands that operate on messaging experience a 35% increase in customer satisfaction