OMNICHANNEL

Switch channels. Stay Tuned.

omnichannel support platforms offer simple, yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus.

Agents: Work flows

An integrated interface means better context, smoother interactions, and less repetition. That means happier agents—and happier customers.

Customer: Carry the conversation

Let customers reach you in whichever way is best for them: web, mobile app, email, voice, or chat, and easily continue the dialogue across every channel.

Managers: Take control

Reporting across all dashboards is consolidated, so it’s easy to manage and monitor all of your channels from one place.

Find the right channel for the job

1.5B

Active users

WhatsApp

Expand your international reach using WhatsApp — the most popular messaging app in the world. Users from all over the globe can seamlessly sync conversations to both their mobile and desktop — keeping you top of mind on multiple consumer devices.

SMS Text Messages

For US-based consumers, regular text messaging is their channel of choice.  Enable millions of consumers to start a conversation with your brand directly their cellphone. 

13B

Messages per minute in the USA

2.1B

Active users

Facebook

Capitalize on your social presence and turn fans and followers into buyers. Now you can bring public posts and private messages into your support platform to manage alongside the rest of your messaging channels — making it easy to monetize social interactions directly in a conversation instead of driving them to your website or to a phone call. Keep customers happy and maintain your brand image in the eyes of billions of Facebook users.

Twitter

The public nature of customer care on Twitter drastically impacts how users feel about your brand. Now you can bring tweets and DMs into your support platform to manage alongside all of your other messaging channels. Prioritize high-value social interactions based on a customer’s follower count and activity to boost CSAT and brand perception in this very public arena.

321M

Active users

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